FAQ
How can I return my goods?
Returns – sometimes unavoidable.
No returns are of course best for the environment. But sometimes there is simply no other option. In this case, we offer you a service that allows you to easily send your goods back to us - and still protect the environment.
Use DHL Returns Online!
We have integrated the DHL returns form into our website for you. This means you can fill out a returns label online around the clock and either print it out yourself or have it printed out using a QR code at one of the 32,000 DHL parcel drop-off points and put it in the parcel.
A big advantage for you and the environment.
This service eliminates the need to include a return label with every package. This allows us to save paper and avoid waste.
Please note that food and nutritional supplements cannot be exchanged for hygiene reasons!
Please note that returns are only free from Germany!
An exchange is possible within 14 days of receipt of the goods!!!
For items that are reduced by at least 50% in the shop or are part of our equestrian outlet, an exchange is only possible with a voucher!
Click here for DHL returns: